Returns and Refunds

MAKE AN ONLINE RETURN

Yachting Soul has developed a very simple product return procedure to make your online shopping experience enjoyable even if you are not fully satisfied with your purchase. You can return any product** purchased on www.yachting-soul.com within 30 working days from the delivery date.

To ensure fast and efficient service, we allow our customers to take advantage of return shipping at the reduced cost of €7.00. THIS SERVICE IS ONLY VALID FOR ITALY.
N.B. In case of multiple orders, grouped for shipping, enter the sequence of orders in the "Order Number" field, separated by a comma without spaces, as reported in the tracking notifications received. E.g. 000100001,000100002.

The Customer can exercise the right of withdrawal through the appropriate digital functionality available in the reserved area of the site, accessible by entering the email address associated with the order and subsequent authentication via a temporary code.

By accessing the reserved area and selecting the order of interest, the Customer can proceed with the cancellation of items or the return request through a few simple guided steps.
At the end of the procedure, the system will provide immediate confirmation of the operation, and the Customer will receive an email communication containing the summary of the request and related details.

Ensure that the products are in the same condition in which you received them, carefully folded and placed in their respective plastic bags, with all tags attached and intact. In the event of a total return of an order containing one or more complimentary products, if a full refund of the order is desired, the complimentary item itself must also be returned.
Make sure the blue security tag is still attached to the garment. Garments returned without this blue tag will not be refunded or replaced. Except for particular cases of products previously reported to our customer service, which have shown a clear manufacturing defect after the use of the garment.

Prepare the well-sealed package, clearly specifying your order number, your details, and your email address. Send it via courier or mail to the following address:

Yachting Soul C/O ICCAB SRL
Via T. Vecellio, 6 50058 – SIGNA (FI)
ITALY

Once the item or items are received at the aforementioned address and all necessary parameters for proceeding with the return have been verified, a digital coupon of equal value, redeemable online for a new purchase, or a refund via the same payment method used to make the purchase, will be issued to the customer.
It will not be possible to exchange products for new items or the same items in different sizes/colors.

The cost of shipping for returned goods is borne by the customer, unless otherwise specified. In the case of non-EU returns, the cost of return shipping, unless otherwise specified, is borne by the customer. The customs procedure must be managed by Yachting Soul.

N.B. In the event of unjustified return, refusal of the package, or failure to collect by the buyer, the return handling costs to the sender will be considered the responsibility of the buyer, as the purchase contract and responsibility for the goods are considered finalized once the goods have left the seller's warehouse. In the aforementioned cases, shipping costs cannot be refunded. For further information, consult the official website of the destination country's government. In case of loss or non-return of the goods, responsibility will be entirely borne by the customer. The return can only be shipped from the country where the order was placed.

Important: if your return does not meet the conditions listed above, Yachting Soul will not be able to issue a refund, and the package will be returned.

For any information or clarification, please contact us at info@yachting-soul.com.

REFUNDS

Once your return is received, the refund will be processed within 20 working days.

**UNDERWEAR and BEACHWEAR
For hygiene reasons, we cannot accept returns of underwear and swimwear.

****GIFT CARD In the event that a refund is due for an order paid (totally or partially) with a Gift Card, the refundable value, corresponding to the credit used, will be returned by issuing a new Gift Card or Coupon of equal value.

N.B. It is not possible to issue refunds via bank transfer or other alternative methods for purchases made with Gift Cards, in accordance with our company policy and current regulations on prepaid payment methods.

That's it! Easy, right? Thank you for choosing to shop with us. If you need assistance, our support team is always available to help you. Happy shopping!